OIL AND GAS SOLUTIONS.

The average off-shore rig has approximately 80 people on board (POB) who work in a cramped and difficult environment for long periods of time. Under these harsh, dangerous working conditions, the level of productivity depends on life support solutions that maintain morale, health, safety and quality.  The demands of rigs are about more than just providing these services – supply chain management is critical. Using various mechanisms, from barging to air freight, Tsebo manages services end-to-end, thereby avoiding impact on production. We understand the demands of taking care of an on-board team on crew rotations of 30 to 45 days. We understand the need to ensure that supply chain, food quality and variety, staff attitudes and health and safety matters are always working perfectly. We operate according to HACCP and utilise HUET (Helicopter Underwater Escape Training), H2S, First Aid, Fire Fighting, and other essential skill requirements as standard. Tsebo delivers thorough, exacting standards of discipline and efficiency, understanding that the productivity of the entire operation relies on consistent performance excellence.

OVERVIEW.

Tsebo has nearly 50 years of experience in offering our services and solutions to clients in several sectors, across a diverse range of geographies, ethnicities, languages, religions and cultures, including mining, healthcare, financial services, industrials, government public-private-partnerships and a host of others. [page_sectors]

MINING AND RESOURCES SOLUTIONS.

Tsebo is the leading established remote site and workplace management solutions provider, providing integrated solutions to camps and mining operations. Mining operations exist in rural, often remote locations. These massive capex operations are highly sensitive to production disturbances, which can create risk to investors and local communities. Large remote sites require world-class, integrated workplace management solutions. Quality of processes and systems is critical. Without thorough, tested processes, the entire operation is placed under risks such as food safety, access control and disease and/or infection. These issues are more severe in remote locations where help is limited or far away. A remote camp operator literally has the lives of the staff in their care. Health and Safety and quality standards training are paramount, and are a core requirement of Tsebo’s industry solutions. Corporate Social Responsibility (CSR) is a central requirement, and Tsebo is skilled in developing local-to-source supply chains within client communities. The result is real transformations of these communities through training and development, and small business empowerment. Localisation is an imperative, and Tsebo not only invests in communities, but our local content sourcing is responsible for over 90% of total procurement. Thus, a Tsebo solution provides community beneficiation, creating harmonious relationships and improved productivity on-site. Tsebo has the experience across geographies, cultures, languages and commodities to support any mining operation.

CORPORATE AND FINANCIAL SERVICES SOLUTIONS.

Diversity in solution design is key in this sector, given how distributed and varied the number and nature of sites can be. Tsebo implements a service framework of multiple site-specific standards under a single Master Agreement. Tsebo ensures that corporate offices reflect the brand essence and maximise staff retention, and simultaneously keeps complex networks of ATMs, cash centres, warehouses and factories operating efficiently. We are trusted with maintaining client Data Centres that not only transact, but also ensure the economic liquidity of entire nations. Our Risk Management processes are unique, from physical access management to secure document management, data destruction and risk profiling. Tsebo supports the Compliance Framework of global financial institutions, providing everything from global standards in reporting and auditing, to full 3rd Party Attestation. Tsebo creates this weave by deploying specialist teams that understand unique industry business drivers and compliance.

MANUFACTURING SOLUTIONS.

Tsebo supports manufacturing plants in many industries, and understands how production differs between food and vehicles, chemicals and electronics. Our teams traditionally work outside the line, but closely support client technical teams to ensure zero production disruption. The Tsebo difference is that our process framework is completely tailored for each type of factory or plant, so that it is unique to that site. A production facility relies on its infrastructure. The simple maintenance and weatherproofing of the roof structure of a paint shop facility in a manufacturing plant is mission-critical to productivity. Manufacturing sites often use highly specialised equipment that requires careful looking after, such as nuclear welders sensitive to dust, or food processors vulnerable to contaminants. Tsebo ensures that conditions for optimal performance and quality are maintained. We ensure that our teams continuously adhere to client safety protocols. We place huge emphasis on site induction, ongoing training and the maintenance of safety standards. Tsebo deploys integrated teams dedicated to our clients’ production efficiency, every hour, every shift.

LEISURE AND HOSPITALITY SOLUTIONS.

Tsebo understands that guest perceptions are highly influenced by the appeal of the facilities, and that the tiniest imperfections are noticed and not easily forgotten. Our leisure solutions division focuses on the smallest aspects of guest experiences – to us, a small blown bulb in the reception area is a priority-one fault and a guest bed turndown, a critical service line item. The leisure industry is not a “steady-state” operation; its operating model must withstand the constant fluctuations in demand, and the facilities solution must seamlessly adapt to changes in occupancy levels impacting on the cost per room. Our scalable solutions deliver this. Guest experiences are everything. Our operational practices are designed to be completely unobtrusive – maintenance happens after hours, and our staff are trained in sensitive guest interactions. Leisure is a high-capex environment and much of it is highly sensitive. A simple discipline like controlling and minimising power fluctuations can dramatically reduce damage and costly maintenance. Our staff training focuses on the management of guest relations under pressure – managing the customer’s emotions in every interaction. Tsebo carries its clients’ brand experience in leisure with pride. Your guests are our guests.

HEALTHCARE SOLUTIONS.

Cleanliness and infection control are of paramount importance in healthcare. The simple task of moving assets around the site – of little consideration in other industries – needs to be precisely planned and managed in healthcare, in order to prevent the spread of infection and avoid cross-contamination. Healthcare facilities are high-tech environments which make use of specialised equipment - maintaining this equipment requires an understanding of how to manage gases, reticulation, sterilisation, suction and lighting equipment. Every surgical cycle requires sterilisation and the precise use of consumables, detergents and materials. Tsebo’s staff is highly trained in all of these elements, and can routinely turn around an operating theatre in under 7 minutes. There is more to hospitals than theatres, wards and ICU requirements. Tsebo maintains specific conditions of temperature and ventilation to prevent infection, and in such environments, it is procedure to run weekly “black starts”, to test that electrical cutovers to generators are 100% seamless. Tsebo has deep knowledge in healthcare catering. A team of dieticians produces a range of over 20 different healing menus for specific medical conditions. These are prescribed by doctors as essential to healing. The maintenance of a triple back-up system on critical assets and processes is standard, ensuring that all infrastructure is sound. Waterproofing is particularly key, as water can be highly instrumental in the spread of infection. Tsebo operates under the Centers for Disease Control and Prevention (CDC) protocols.

RETAIL AND WHOLESALE SOLUTIONS.

Tsebo understands the low-margin, high-volume retail business model, where small operational changes can scale into significant bottom-line impacts. Maintaining pleasant store environments is essential. Everything from lighting, ventilation, temperature, clutter, exterior and interior aesthetics all influence shopper loyalty and their propensity to spend. Tsebo maintains front-of-house appeal while optimising value chain cost efficiencies and driving down overhead costs. Simple elements of our retail solution include floor cleaning techniques that last for longer and energy-efficient lamping for electricity cost savings. Our retail solutions are highly distinctive in their operational structure. Help desk and support teams align to store opening hours, maintenance teams are configured for fast deployment to sites which are widely distributed over large geographical areas, solutions are geared to support multiple store sizes and formats, and labour practices are geared for seasonality and flexibility. Tsebo retail solutions keep you trading efficiently, from high prioritisation of till-point repair to specialised preventative maintenance of chilled equipment, to ensure shelf availability and minimal wastage.

EDUCATION SOLUTIONS.

A place of learning is a community in itself. Tsebo works with leading universities, colleges, and private and public schools to deliver learning to every pupil. This requires a specific solution design – one that is built for cost optimisation with maximum personal focus. Many educational institutions need to run on fixed, tight budgets in an environment that is exceptionally fluid, with constant new demands in the form of technology, regulation, social demands and increasing scope. With limited sources of income, these institutions need to optimise their asset base for longevity, de-risk their operating model and use all possible sources of efficiency to reduce the “drain” on operating income caused by non-educational activities. Tsebo creates value in many ways. By optimising the existing asset portfolio, it maximises the “return to the pupil”, enhancing the educational outcome. It removes a major source of distraction from the educational staff, leaving them free to focus on their passion for education. Tsebo has even innovated in supporting education. Our catering products are designed to work in conjunction with educational materials to teach learners about healthy eating. Tsebo teams operate as an integral part of the school community, enabling enhanced learning while providing educators with more resources to focus on the job of education.

PUBLIC SECTOR SOLUTIONS.

The Public Sector is mandated to deliver services, and partnering with Tsebo powers this agenda, particularly through the use of PPP’s (Public Private Partnerships). Tsebo successfully partners with numerous public entities on several PPP’s. Public entities benefit through access to capital, management expertise and technical skill, together with long-term planning certainty. Tsebo’s experience in managing PPP’s delivers continuous availability and outstanding asset maintenance. This translates into a core benefit of a PPP: that state assets are preserved and enhanced with a view to handing them back to the entity in the future in excellent condition. This is a responsible and effective way of utilising state resources for social benefit. Benefits of the Tsebo PPP approach also flow through to communities. Long-term programmes for local procurement and employment are inherent in PPP’s, as well as local business and community development. A PPP never exists in isolation – it is an effective means to create opportunity.