How do we achieve this?
Our flexible operating model provides a competitive advantage for our clients. Our adaptable processes, systems, skills and supplier networks are designed to overcome challenges and grow businesses.
We align costs to strategy, working with our clients to reach a full understanding of the costs associated with managing their non-core needs in order to optimise our services by country and region.
We conduct on-going process engineering to remove duplication and enhance efficiencies, ensuring optimal ROI and measurable savings.
We position our clients for long-term growth in Africa through an operating model that delivers optimised quality and enabling a consistent brand experience.
How do we ensure this?
Our procurement scale, shared resources and decades of experience means that we are always able to deliver greater cost savings than the alternative of performing facilities functions in house.
The continuous investment in skills, systems, technology and infrastructure enables to consistently add value over the course of contract lifespans while keeping costs down.
We invest in food safety standards, hygiene protocols, health and safety practices, industry best practices and accreditation (ISO and HACCP), and build the benefits of these drivers of quality into our services.
The stability of our staff and management, accumulated experience and extensive back-up systems allow our clients to diversify and manage risk through their partnership with us.
By taking responsibility for daily operational challenges, our clients become less distracted and more focused on their core business.
All our divisions operate via a simple account management system that gives our client easy access to senior management and complete commercial transparency.
We are the leading investor in people within our industry. From entry-level assistants to senior executives, we ensure our people have the skills to give our clients what they need.
What are some of our innovations?
Catering that has been designed to meet specific nutritional needs, including health and wellness cuisine for hospital patients, meals designed to boost the immune systems of people living with HIV/AIDS and catering designed with the specific needs of miners.
Franchised facilities services that create skills, jobs and opportunities for development within rural communities.
The use of technology within our cleaning division to improve monitoring and quality. These technologies include PDAs to log reports, ultraviolet pens and torches to monitor cleaning activities, PH monitors for water testing and call-on-demand devices for immediate response.
What are some of our initiatives?
We create new SMMEs through our Enterprise Development programme, allocating some 40% of our procurement spend to local suppliers.
We’ve created nutritionally enhanced food designed to boost the immune systems of people living with HIV/AIDS.
We sponsor numerous charities and grassroots initiatives, from schools for disabled children and homes for the elderly to inner city improvement projects and scholarships for promising students.
Our operations create hundreds of jobs each month and our Institute of Hospitality Studies provides skills training and management-training programmes for hundreds more each year.
How do we do this?
We answer the challenge of environmental responsibility across all our operations by minimising chemical waste, optimising energy use and engaging with our clients in initiatives that minimise impact on the environment.
We run community-based programmes alongside our operations to generate social upliftment in the areas around our contract sites.
We develop local suppliers and supplier networks for our operations, helping to creating independent, sustainable businesses in underdeveloped regions.